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  • Where are you located?
    Ponsbourne Hotel, The Drive, Newgate Street Village, Hertford, SG13 8QT
  • Ponsbourne Hotel, The Drive, Newgate Street Village, Hertford, SG13 8QT"
    Currently, we can only seat groups of 6. The pods are allocated randomly and can not be requested.
  • Are children included in the maximum group of 12?
    Yes, 12 people is our maximum number, including children.
  • Is there a minimum spend policy?
    No, there is no minimum spend required.
  • How long do you get in the pods?
    2 hours.
  • How can I book?
    You can book via book a pod link on the website or over the phone on 01707 876191.
  • What do your Pods offer?
    All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions if you need them.
  • Do all your pods have a Bluetooth speaker?
    No, only our larger pods offer a Bluetooth speaker. The pods are allocated randomly and can not be requested.
  • How do I know if my booking is confirmed?
    When making a booking you will receive a booking confirmation. If you do not receive this then your booking is not confirmed.
  • Can I amended or cancel my booking?
    Yes, you can amend and cancel your booking account.
  • Do you share the pods with anyone?
    No, the pod is exclusive to your booking only.
  • Do you serve Halal?
    Yes.
  • What type of cuisine do you serve?
    We serve Indian cuisine. We don't serve Italian. We do offer a small children’s menu which is English.
  • Do you offer vegetarian dishes?
    Yes
  • Do you offer vegan dishes?
    Yes
  • Can you offer gluten free dishes?
    Yes
  • Can you offer dairy free dishes?
    Yes
  • Can children dine in the pods?
    Yes, children of all ages are welcome to dine with us, however highchairs/prams cannot fit in the pods but baby seat/carries can fit in the pods, depending on the size and are most welcome.
  • Are the pods wheelchair accessible?
    Unfortunately our pods are not wheelchair accessible.
  • What do your pods offer?
    All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions and blankets if you need them.
  • Do you have parking and is there a charge?
    Yes, parking is available and there is no charge for the car park.
  • Do you have accommodation?
    We do not offer accommodation.
  • Are you dog friendly?
    We welcome guide dogs but any other animals need to kept off our main decking area, but are welcome on the grass area.
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