Frequently asked questions
What do Developer Maintenance hour(s) include?
You can use your Developer Maintenance hour(s) for the following:
A New Website
Transfering a site from Wix to Editor X (Editor X maintenance plans only)
Expert Copywriting (English & Spanish)
Custom Code (Velo)
Basic SEO (Using Wix SEO Wiz)
Training (Wix Editor Only)
What is the Client Portal?
The Client Portal is where you will have access to everything you need for your website(s). You will have access to:
Support Ticket System
Book an appointment with an Expert
How many websites does my plan cover?
Wix: You can use your plan on unlimited wix websites. Simply add your site on the Client Portal.
Heatmap & Analytics
We offer an optional Heatmap and analytics solution for all of our maintenance tiers. This includes:
Unlimited Session Replays
Monthly Analytic Reporting
Can I use my Maintenance Plan to build a new website?
Absolutley! You can use your hours to build a new site.
Do Maintenance hours roll over?
Monthly plan hour(s) do not roll over, all hours must be used within the month.
I have an Editor X Website and a Wix Website which plan should I get?
An Editor X + Velo plan will cover both your Wix website and Editor X website.
What is Editor X?
Is Wix or Editor X hosting/premium plan included in My Maintenance?
No, Wix and Editor X hosting/premium plans are provided by Wix and not SKS Creative.
Do I need to add SKS Creative as a Contributor to my site?
Yes, SKS creative will need to be added as an Admin Contributor to maintain your website and make updates.
What is Velo?
Velo by Wix allows us to create custom coded features for your website. Need something custom or a third party API connected to your site? We can do this with Velo.
Is Marketing & SEO included?
No, currently only basic SEO is included with your maintenance plan. We also have a Heatmap & Analytics software that can be installed at no extra charge.
How are hours tracked?
How do I submit a request for maintenance?
You can submit a request through the client portal under support. You will also be able to view the status of each of your requests.
How long does it take to complete a task?
This depends on the task but most tasks will be completed within 3-5 business days.