Frequently asked questions

What do Developer Maintenance hour(s) include?

You can use your Developer Maintenance hour(s) for the following:

  • Website updates
  • New Features
  • New Pages
  • A New Website
  • Transfering a site from Wix to Editor X (Editor X maintenance plans only)
  • Expert Copywriting (English & Spanish)
  • Graphic Design
  • Custom Code (Velo)
  • Basic SEO (Using Wix SEO Wiz)
  • Training (Wix Editor Only)
All hours are tracked using Clockify and you can view used hours / remaining hours in your Client Portal under Reports. We do not offer any marketing services at this time.

What is the Client Portal?

The Client Portal is where you will have access to everything you need for your website(s). You will have access to:

  • Reports
  • Support Ticket System
  • Website Management
  • Book an appointment with an Expert

How many websites does my plan cover?

Wix: You can use your plan on unlimited wix websites. Simply add your site on the Client Portal. Editor X: You can use your plan on unlimited Editor X websites. Simply add your site on the Client Portal. Please note that Developer Maintenance hour(s) do not stack per site and are shared. Example: If you have 1 hour of maintenance per month that hour is shared between all registered sites.

Heatmap & Analytics

We offer an optional Heatmap and analytics solution for all of our maintenance tiers. This includes:

  • Unlimited Heatmaps
  • Unlimited Session Replays
  • Monthly Analytic Reporting
Please notify us if you would like this added to your site at no additional cost.

Can I use my Maintenance Plan to build a new website?

Absolutley! You can use your hours to build a new site. Please note: The site must be built with the platform that your maintenance plan covers (Wix + Velo or Editor X + Velo).

Do Maintenance hours roll over?

Monthly plan hour(s) do not roll over, all hours must be used within the month. Annual plan hour(s) must be used within the year and do not roll over to the following year.

I have an Editor X Website and a Wix Website which plan should I get?

An Editor X + Velo plan will cover both your Wix website and Editor X website.

What is Editor X?

Editor X is the newest Web Design Platform from Wix. Editor X uses CSS Grid Technology which allows for your site to be fully responsive across all screen sizes and devices. You can learn more about Editor X here

Is Wix or Editor X hosting/premium plan included in My Maintenance?

No, Wix and Editor X hosting/premium plans are provided by Wix and not SKS Creative.

Do I need to add SKS Creative as a Contributor to my site?

Yes, SKS creative will need to be added as an Admin Contributor to maintain your website and make updates.

What is Velo?

Velo by Wix allows us to create custom coded features for your website. Need something custom or a third party API connected to your site? We can do this with Velo. Please note: There are still some limitations when it comes to Velo and custom code. Our Experts are happy to discuss what is possible.

Is Marketing & SEO included?

No, currently only basic SEO is included with your maintenance plan. We also have a Heatmap & Analytics software that can be installed at no extra charge. This software includes: Heatmaps Replays / Session Recordings Realtime Analytics

How are hours tracked?

All hours are tracked using Clockify and you can view used hours / remaining hours in your Client Portal under Reports.

How do I submit a request for maintenance?

You can submit a request through the client portal under support. You will also be able to view the status of each of your requests.

How long does it take to complete a task?

This depends on the task but most tasks will be completed within 3-5 business days. As far as how many hours this also depands on the task. We are always happy to provide an estimate on how long a task will take upon request. Our team has been working with Wix for over 10 years and the Editor X platform since before it was released to the public. We are experts in both platforms and work very quickly.