Question 1

Where are you located?

Accepted Answer

Ponsbourne Hotel, The Drive, Newgate Street Village, Hertford, SG13 8QT

Question 2

Ponsbourne Hotel, The Drive, Newgate Street Village, Hertford, SG13 8QT"

Accepted Answer

Currently, we can only seat groups of 6. The pods are allocated randomly and can not be requested.

Question 3

Are children included in the maximum group of 12?

Accepted Answer

Yes, 12 people is our maximum number, including children.

Question 4

Is there a minimum spend policy?

Accepted Answer

No, there is no minimum spend required.

Question 5

How long do you get in the pods?

Accepted Answer

2 hours.

Question 6

How can I book?

Accepted Answer

You can book via book a pod link on the website or over the phone on 01707 876191.

Question 7

What do your Pods offer?

Accepted Answer

All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions if you need them.

Question 8

Do all your pods have a Bluetooth speaker?

Accepted Answer

No, only our larger pods offer a Bluetooth speaker. The pods are allocated randomly and can not be requested.

Question 9

How do I know if my booking is confirmed?

Accepted Answer

When making a booking you will receive a booking confirmation. If you do not receive this then your booking is not confirmed.

Question 10

Can I amended or cancel my booking?

Accepted Answer

Yes, you can amend and cancel your booking account.

Question 11

Do you share the pods with anyone?

Accepted Answer

No, the pod is exclusive to your booking only.

Question 12

Do you serve Halal?

Accepted Answer

Yes.

Question 13

What type of cuisine do you serve?

Accepted Answer

We serve Indian cuisine. We don't serve Italian. We do offer a small children’s menu which is English.

Question 14

Do you offer vegetarian dishes?

Accepted Answer

Yes

Question 15

Do you offer vegan dishes?

Accepted Answer

Yes

Question 16

Can you offer gluten free dishes?

Accepted Answer

Yes

Question 17

Can you offer dairy free dishes?

Accepted Answer

Yes

Question 18

Can children dine in the pods?

Accepted Answer

Yes, children of all ages are welcome to dine with us, however highchairs/prams cannot fit in the pods but baby seat/carries can fit in the pods, depending on the size and are most welcome.

Question 19

Are the pods wheelchair accessible?

Accepted Answer

Unfortunately our pods are not wheelchair accessible.

Question 20

What do your pods offer?

Accepted Answer

All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions and blankets if you need them.

Question 21

Do you have parking and is there a charge?

Accepted Answer

Yes, parking is available and there is no charge for the car park.

Question 22

Do you have accommodation?

Accepted Answer

We do not offer accommodation.

Question 23

Are you dog friendly?

Accepted Answer

We welcome guide dogs but any other animals need to kept off our main decking area, but are welcome on the grass area.

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