Frequently asked questions

Ponsbourne Hotel, The Drive, Newgate Street Village, Hertford, SG13 8QT

Currently, we can only seat groups of 6. The pods are allocated randomly and can not be requested.

Yes, 12 people is our maximum number, including children.

No, there is no minimum spend required.

2 hours.

You can book via book a pod (https://www.ponsbourne.com/ponsbourne-reservations)link on the website or over the phone on 01707 876191.

All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions if you need them.

No, only our larger pods offer a Bluetooth speaker. The pods are allocated randomly and can not be requested.

When making a booking you will receive a booking confirmation. If you do not receive this then your booking is not confirmed.

Yes, you can amend and cancel your booking account.

No, the pod is exclusive to your booking only.

Yes.

We serve Indian cuisine. We don't serve Italian. We do offer a small children’s menu which is English.

Yes

Yes

Yes

Yes

Yes, children of all ages are welcome to dine with us, however highchairs/prams cannot fit in the pods but baby seat/carries can fit in the pods, depending on the size and are most welcome.

Unfortunately our pods are not wheelchair accessible.

All of our pods offer beautiful views of our grounds, all are heated with windows that can easily open if you need them too. Our pods offer a very comfortable seating area with soft cosy cushions and blankets if you need them.

Yes, parking is available and there is no charge for the car park.

We do not offer accommodation.

We welcome guide dogs but any other animals need to kept off our main decking area, but are welcome on the grass area.